Most of the time finding an automotive repair facility you feel comfortable with is like playing Russian Roulette, or a Turkey Shoot. Spending a little time researching can save you $100’s of dollars with a questionable shop. Here are some tips:
?Start with the most obvious. Does the shop have a membership in the Better Business Bureau (BBB)? Call the BBB and see if they have any complaints. How neat is the facility? Is it clean? Are employees genuinely concerned with your questions and are their answers direct, to the point and reasonable?
Look at the credentials of the business and the employees. Some affiliations to look for include trade association membership, such as the Automotive Service Association (ASA). Look for certification or education offered by the National Institute for Automotive Service Excellence (ASE), the Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Automotive Management Institute (AMI).
Are there educated service technicians in using the test equipment? Ask about the equipment used to diagnose and perform the service. Is it up-to-date?
Get a written estimate. Make sure the garage understands any changes to the written estimate needs your approval.
Find out about the shop’s warranty. Get it in writing.
If the shop owner or manager is hesitant in providing information on written estimates, warranty, leave and go to another shop.
Ask family, friends and neighbors for their recommendations. Word-of-mouth referrals are the shop’s best form of advertising.
The bottom line, no one can look out for your best interest than yourself. Asking questions now will avoid problems later.